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riteOnline™

Enabling new technologies to provide for complete customer self-service. With online chat, social media and digital assistant integration, the riteOnline™ customer website and mobile application offers an enhanced user experience for total account maintenance.

riteOnline™ provides increased self-service capabilities such as Account Maintenance, Vehicles and Transponder Management, Payments, Account History, Chat, Social Media Integration, Toll Calculator, and Interactive Map.

Using a Low-Code Platform with multiple microservices integrated together, riteOnline™ is a highly modular architecture that easily extends the CSC Back Office system functionality to self-service features. The website and mobile design enable visitors to quickly and easily navigate to desired pages, satisfying the most challenging requirements:

CUSTOMER FRIENDLINESS

  • Designed for easy navigation and use. The layout is designed to be task/action based with content optimized for different devices, browsers, data speed, search engines, and customers.

SECURITY

  • Meets OWASP best practices and annual penetration tests. Provides tokenized payment processing functionality compliant with the PCI DSS Level 1 and PA-DSS security standards.

LAYOUT DESIGN AND WEB ACCESSIBILITY

  • riteHorizon™ website is designed based on current trends and technologies to support customer needs. The intuitive design along with Web Accessibility features keeps customer needs front and center.

RESPONSIVENESS

  • riteOnline™ supports multiple devices and all major browser types out of the box.

REGULAR UPDATES

  • Our low-code Platform provides for periodic interface updates to enhance the user experience along with minor/major version updates to the widely used browsers.

CONTENT MANAGEMENT

  • riteOnline™ offers you the ability to easily change and update website content with an off-the-shelf product.

FEATURES

ONLINE CHAT

  • Chat with a customer logged into their account or a first-time user making a payment towards an unpaid toll or invoice.

SOCIAL MEDIA INTEGRATION

  • riteOnline™ integrates to social media platforms like Google, Facebook, and Twitter. Customers can easily follow you for current updates.

DIGITAL ASSISTANT INTEGRATION

  • Integration with Amazon Alexa provides voice activated account management.

ADDITIONAL FEATURES

  • Open new account
  • Register existing account
  • Unpaid toll invoice payments
  • Account update and maintenance
  • Transponder/Vehicle management
  • Account alerts
  • Account and transaction activity
  • Statements and notifications
  • Payments and receipts
  • Disputes and adjustments
  • Web metric