Delaware River Joint Toll Bridge Commission

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In November 2008, the Delaware River Joint Toll Bridge Commission (DRJTBC or the Commission) selected ETC to replace its existing customer service solution and operations and provide a new violation processing system and operations. The combined customer service and violation systems are an important upgrade for the DRJTBC and will support the Commission’s goals of enhancing traffic throughput on its facilities. The solutions and operations will be hosted at ETC’s Richardson, TX headquarters that houses a state-of-the-art data center and full operations support capabilities.

The customer service solution and operations went live June 1, 2009 with the violations solution and operations to begin operations later in the fall of 2009, once the Commission’s roadside systems are installed.

The New Solution. The new customer service and violation processing systems and operations are critical elements of DRJTBC’s goal to enable greater mobility and help improve traffic flow across these important bridges. The DRJTBC project includes:

3+ ORT lanes
  •  Hosted Solutions and Operations – ETC is providing both solutions and operations from its Richardson, TX headquarters location, delivering significant schedule and cost benefits for the Commission.
  • Complete Replacement of the Existing Customer Service System – The ETC-delivered system replaces the existing legacy system, and all customer data seamlessly transitioned.
  • Implementation of a New Violation Processing System – The new violation system supports the Commission’s decision to remove gates from its toll lanes and provide a wide range of escalation, enforcement, and collection features.
  • Enhanced Customer Self-Service – The solution includes a new Web site design and integration with an interactive voice response system, delivering 24/7 self-service for the Commission’s customers
  • Interoperability/Reciprocity with the E-ZPasssm Interagency Group (IAG) – The new system includes the RITE® IAG Reciprocity Module to support interoperability with the other members of the IAG