Delaware River Joint Toll Bridge Commission
In November 2008, the Delaware River Joint Toll Bridge Commission (DRJTBC or the Commission) selected ETC to replace its existing customer service solution and operations and provide a new violation processing system and operations. The combined customer service and violation systems are an important upgrade for the DRJTBC and support the Commission’s goals of enhancing traffic throughput on its facilities. The solutions and operations are hosted at ETC’s Richardson, Texas headquarters that houses state-of-the-art Technology and Operations Centers.
The customer service solution and operations began in June 2009 with the violations solution and operations starting in February 2010, once the Commission’s roadside systems were installed.
The New Solution. The new customer service and violation processing systems and operations are critical elements of DRJTBC’s goal to enable greater mobility and help improve traffic flow across these important bridges. The DRJTBC project includes:
- Hosted Solutions and Operations – ETC is providing both solutions and operations from its Richardson, Texas headquarters location, delivering significant schedule and cost benefits for the Commission.
- Complete Replacement of the Existing Customer Service System – The ETC-delivered system completely replaced the existing legacy system, and all customer data was seamlessly transitioned.
- Implementation of a New Violation Processing System – The new violation system supports the Commission’s decision to remove gates from its toll lanes and provide a wide range of escalation, enforcement, and collection features.
- Enhanced Customer Self-Service – The solution includes a new Web site design and integration with an interactive voice response system, delivering 24/7 self-service for the Commission’s customers.
- Interoperability/Reciprocity with the E-ZPasss Group – DRJTBC’s new system includes the RITE® E-ZPass Reciprocity Module to support interoperability with the other members of the IAG.