Georgia's State Road and Tollway Authority
Georgia’s State Road and Tollway Authority (SRTA) has selected ETC Corporation as its systems integrator for the implementation and maintenance of High Occupancy Toll (HOT) lanes on selected portions of Interstate 85 in north metropolitan Atlanta. The project converts 15 miles of existing High Occupancy Vehicle (HOV) lanes and incorporates several innovative solutions that will enable the state of Georgia to more effectively manage congestion in this heavily traveled corridor.
The roadside system will be interfaced with ETC’s RITE® back office solution, which will be hosted at ETC’s Richardson, Texas Technology Center. The data from the existing GA 400 operations will be migrated to the new system, providing SRTA and its customers with consolidated, integrated account management capability. The back office system will “go live” in advance of the roadside to enable account opening and transponder distribution activities. Both the back office and the roadside system are anticipated to be operational in mid-2011.
The New Solution. The I-85 HOT lanes are important elements
of SRTA’s goal to keep traffic flowing and provide its customers
with reliable travel times. The new back office provides the
critical systems support for SRTA’s toll collection, account
management, and violation enforcement activities. Elements of
the new solution include:
- Hosted Solutions and Operations – SRTA’s back office solution is being provided via Software-as-a-Service and will be hosted at ETC’s Technology Center located at its headquarters in Richardson, Texas.
- Innovative Technologies – The dynamically priced HOT lane solution will incorporate enhanced and expanded congestion management, transponder and video trip management, and violation enforcement functionality.
- Interface to Multiple Roadside Systems – The new back office will be interfaced to both the new I-85 HOT lanes as well as the existing GA 400 toll road.
- Efficient, Consolidated Account Management – The new back office solution will be integrated with customer-enabling IVR and Web site systems to provide 24/7 customer self service. With the migration of the GA 400 accounts to the new solution, SRTA will be able to manage combined accounts for the I-85 and GA 400 facilities.