Maintenance Online Management System (MOMS)

ETC uses a highly customized, commercially available and supported help desk software product for its Maintenance Online Management System (MOMS). This solution offers significant reporting and maintenance management data beyond a standard computerized maintenance system and currently provides highly reliable maintenance functions in large-scale toll operations.

MOMS creates trouble tickets, logs maintenance calls, and tracks resolution of incidents. If a call is open and nearing the deadline for problem resolution, the MOMS will escalate the call to the next higher level of ETC’s maintenance management team. Information regarding trouble tickets and their resolution can be captured, calculated, updated, and compiled into a comprehensive set of maintenance records

Maintenance Online Management System features include:

  • Maintenance of equipment and software configuration information
  • Field service technician information, including location and call record
  • Adaptable system to fit unique requirements and new business rules
  • Work order management
  • Ordering and tracking of equipment
  • Automatic and user-initiated maintenance calls
  • Recording of actions performed on every service call, including date and time of notification and repair
  • Tracking and reporting of the reliability and maintenance performance history of each system component
  • Use of remote predictive diagnostic equipment and maintenance features
  • Automatic escalation of equipment failures
  • Wide range of operational and management reports of service actions performed
  • Equipment warranty and software license renewal information